FAQ

Q1: Can I use credit cards?
A: Yes. Major credit cards are accepted. Please ask at the individual store regarding specific cards.
Q2: Can I use a UnionPay Card?
A: Yes. Many shops accept UnionPay. However, please note that not all shops accept it. Check here for details.
Q3: Is duty-free shopping available?
A: Some shops provide duty-free shopping. Please ask at the individual shop for details. Check here for details.
Q4: Where can I exchange foreign currency?
A: Travelex on the first floor of the North Building offers currency exchange.
Q5: Are there staff who can provide assistance in languages other than Japanese?
A: We're sorry, but we do not have any staff who can speak languages other than Japanese.
Q6: Are strollers available for rental?
A: Yes. Visitors can rent strollers in various locations on the premises. A 100-yen coin is needed to rent a stroller. (Refundable)
*Limited quantities.
Q7: Are wheelchairs available for rental?
A: Yes. General Information located on the first floor of the North Building and the second floor of the South Building offers rental wheelchairs.
Q8: Is there a drugstore?
A: Yes. A drugstore, Matsumoto Kiyoshi, is located on the first floor of the West Building.
Q9: Is there a place for boarding/disembarking large buses?
A: Yes. Reservations are required.

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